Would you also like to be completely relieved of the hassle of installing charging station(s) at your property?
Fill out the form to make an appointment.
If you have any questions about the procedure of Groen-Eco you can always contact us:
No problem, we can help you
There is nothing more annoying than arriving at your destination, only to find out that your charging point is not working. By monitoring the charging points, we are often aware of a malfunction, after which we immediately contact our back office to resolve it.
Do the following if you have discovered a malfunction yourself:
If the charging station has a QR code, you can scan it to contact the relevant back office. Make sure you are at the charging station so that you can answer questions from the back office. You are always asked for the number of the charging station.
Some charging stations have a back office telephone number, which can usually be found on the side (+31 411 745020 option 1). When you call the number, you will always be asked for the number of the charging station. A number of questions are then asked about the status of the light, whether it has been properly connected, etc., after which in almost all cases the malfunction can be resolved remotely.
First remove the charging cable from the car. In many cases the lock on the charger also opens.
Place the charging cable back in the car, and then remove it from the car. In many cases the lock on the charger also opens.
It may take some time, after the pass is offered, until the charging session starts.
Place the charging cable in the car and in the charger, and offer the pass.
Wait some time… starting may take up to 30 seconds.
There is a QR code on the charging point, scan it with your smartphone.
There is a QR code on the charging point, scan it with your smartphone.
Contact
Groen-Eco B.V.
info@groen-eco.com
085 30 30 652
Visiting address
Blaak 555
3011 GB Rotterdam
Postal address
PO Box 23037
3001 KA, Rotterdam
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